Find practical guidance on KYC and Re-KYC, officially valid documents, inoperative or restricted accounts and other common situations involving your existing bank account.
Start here if you need to update your KYC, understand a bank requirement or resolve an issue involving your account.
Re-KYC / Periodic KYC Update
Received a Re-KYC message? Understand what you need to do when there is no change, only an address change, or other KYC details have changed.
What is an OVD?
Understand Officially Valid Documents for bank KYC, which documents qualify as OVDs and why PAN is not itself an OVD.
My Bank Account Has Become Inoperative
Find out why an account becomes inoperative, what you need to do to activate it, the applicable activation time limit and important RBI rules.
My Bank Account Has Been Frozen / Debit Blocked
Understand why an account may be frozen or debit-restricted, how to identify the reason and what you should do next.
Forgotten Account / Unclaimed Deposit
How to search for an old or forgotten bank deposit and understand the process for claiming the amount.
Nomination in Bank Accounts & Lockers
Understand how nomination works for bank deposits and lockers, how to add or change a nominee, and the difference between a nominee, survivor and legal heir.
Change Name, Address, Mobile Number or Email
Understand how to update your address, registered mobile number, email or name in your bank records, the documents that may be required and the applicable RBI KYC rules.
How to Close a Bank Account
What to check before closing an account, documents generally required, linked services to consider and how the remaining balance is handled.
Claiming the Account of a Deceased Customer
Understand the claim process when there is a nominee, surviving joint holder, legal heir or Will, including FDs, lockers and Succession Certificate requirements.
Banking rules, contact details and procedures can change. If you notice something outdated, incorrect, unclear or missing, or have an idea that could improve BankBodh, please let us know.
If you need further clarification or want to suggest a related question for BankBodh, write to us at hello@bankbodh.com .