Finding the correct grievance-redressal authority can be difficult. This directory helps you locate the official complaint and escalation channels published by major banks in India.
Always lodge your complaint through the bank’s official channels first and preserve the complaint/reference number. If the issue remains unresolved, follow the bank’s prescribed escalation mechanism.
Important: BankBodh does not ask you to submit your account number, card details, PIN, CVV, OTP, password or other confidential banking information through this directory.
Find Your Bank
Select your bank to access its official grievance-redressal and escalation information.
Still not resolved by your bank?
You may be able to approach the RBI Ombudsman under the Reserve Bank – Integrated Ombudsman Scheme, 2026.
Before approaching the RBI Ombudsman, you must first lodge your complaint with the concerned bank.
Keep proof of the complaint and your complaint / reference number.
→ You may approach the RBI Ombudsman.
→ You may approach the RBI Ombudsman after 30 days or after the applicable timeline specified by RBI, NPCI or the Card Network, if any, whichever is higher.
Your complaint to the RBI Ombudsman should generally be filed within 90 days from:
→ expiry of the applicable response timeline; or
→ the bank’s last communication to you,
whichever is later.
The RBI Ombudsman mechanism is meant for complaints involving deficiency in service by a regulated entity covered under the Scheme.
Some complaints may not be maintainable — for example, where the customer has not first complained to the bank, the complaint is filed too early or too late, or the same grievance is already pending before or has been dealt with on merits by a Court, Tribunal, Arbitrator or other judicial / quasi-judicial forum.
Check RBI’s official RB-IOS 2026 FAQs →The RBI Complaint Management System (CMS) allows customers to file and track complaints online.
Lodge Complaint on RBI CMS →There is no fee for filing or resolving a complaint under the RBI Ombudsman mechanism.
You do not need to pay a third-party agency merely to lodge your complaint with the RBI Ombudsman.
RBI Contact Centre: 14448
The Contact Centre can provide information and assistance regarding the RBI grievance-redress mechanism and complaint process.
Note: A complaint cannot itself be filed through the Contact Centre. Use the RBI CMS portal or another complaint mode permitted by RBI.
RBI also permits Ombudsman complaints to be submitted through email or physical mode, subject to the requirements of the Scheme.
(The above link can also be used to verify the RBI complaint channels mentioned above — CMS portal, helpline number and email ID.)
Information checked against RBI’s official guidance on the Reserve Bank – Integrated Ombudsman Scheme, 2026.
Last verified: 5 September 2026
If money has been fraudulently taken from your account or you notice an unauthorised transaction, act immediately.
Do not wait for the normal bank complaint-escalation process.
Cyber Fraud — What to Do Immediately →Banking rules, contact details and procedures can change. If you notice information on this page that appears outdated or incorrect, please let us know.